Fast help with your orders, account access, and course materials.

This page covers support for individual customers. If you're exploring a partnership, enterprise licensing, or training for your team, visit our Contact page instead.

Accessing your courses and guides

All VG Learning courses, guides, and toolkits are delivered digitally. After checkout, you'll receive an order confirmation email with a link to download or access your content. If that email hasn't arrived, check your spam folder first, then reach out below and we'll get you sorted quickly.

Having trouble opening a file or accessing something you bought? Tell us what you're seeing and which product you purchased, and we'll help you get access.

Orders and billing

Every purchase generates an automatic confirmation email with your receipt and order number. If you don't see it, check your spam or promotions folder. For questions about a charge, a duplicate order, or payment details, email us with your order number and we'll take care of it.

Refunds

Because our products are digital, purchases are non-refundable once downloaded. That said, if something isn't working the way it should — a broken link, a missing file, a technical issue — we consider that ours to fix, not yours to live with. Reach out and we'll make it right.

Common questions

Do I need a technical background to take these courses? No. Everything at VG Learning is written in plain English for beginners, professionals, and small business owners — no jargon, no assumed experience.

When will I get my order? Immediately. Digital products are available as soon as your purchase is complete.

Are audio versions available? Select products include audio options. Check the individual product page for available formats, or ask us directly.

Are any purchases final sale? Free resources and digital downloads are non-refundable once accessed, but we stand behind the quality of what we make — see Refunds above.

Still need help?

Email us anytime at support@vglearning.com and include your order number if you have one. We read every message and typically respond within 1–2 business days.